- Returns and Refunds
At Korike, we are committed to providing our customers with high-quality medications and exceptional service. We understand that there may be situations where you need to request a return or refund for your order. This policy outlines the conditions under which you can request a refund and the process for doing so.
- Eligibility for Refunds
You may be eligible for a refund under the following circumstances:
- Wrong Medication:If you receive the wrong medication or an incorrect prescription, you are entitled to a full refund.
- Damaged or Tampered Packages:If your medication arrives in a damaged or tampered package, please contact us immediately. We will initiate a refund or reshipment based on your preference.
- Order Cancellation:You can request a refund for your order if it has not been processed or shipped. Once the order is processed or shipped, it is not eligible for cancellation or refund.
- Late Delivery:If your order is significantly delayed beyond the estimated delivery time and you no longer require the medication, you may be eligible for a refund.
- How to Request a Refund
To request a refund, please follow these steps:
- Contact Customer Support:Reach out to our customer support team by phone or email within 3 days of receiving the order, depending on the specific circumstance (e.g., damaged package, wrong medication). Provide your order details and the reason for your refund request.
- Return the Medication:In cases where the medication needs to be returned, we will provide you with instructions on how to safely return the product to us.
- Refund Process:Once we receive the returned medication or validate your refund request, we will initiate the refund process. The method and timeline for receiving your refund may vary depending on your original payment method and local regulations.
- Non-Refundable Items
The following items are not eligible for refunds:
- Medications that have been opened or used.
- Medications with an expired shelf life.
- Orders that have been processed and shipped but not returned according to the return instructions.
- Contact Us
If you have any questions or concerns about our refund policy, please feel free to contact our customer support team:
- Email: firstname.lastname@example.org
- Policy Changes
We reserve the right to modify or update this refund policy at any time. Any changes to the policy will be posted on our website and will become effective immediately.
By using our services, you agree to abide by this refund policy.